Privacy Policy
How we collect, use, and protect your personal information
Last Updated: October 2026
Introduction
Isle-roam is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.
By accessing our website or submitting information to us, you acknowledge that you have read and understood this Privacy Policy.
Information We Collect
We may collect the following types of information:
- Personal Identification Information: Name, email address, mailing address, and other contact details you provide through forms or correspondence.
- Travel Preferences: Information about your travel interests, dates, group size, and special requirements submitted through booking inquiries.
- Technical Data: IP address, browser type, operating system, referring URLs, and browsing behavior on our website.
- Cookie Data: Information collected through cookies and similar technologies as described in our Cookie Policy.
How We Use Your Information
We use collected information for the following purposes:
- To respond to your inquiries and process booking requests
- To provide customer support and communicate about your travel arrangements
- To improve our website, services, and customer experience
- To send relevant information about our tours when you have opted to receive such communications
- To analyze website usage and optimize performance
- To comply with legal obligations and protect our rights
Information Sharing
We do not sell your personal information to third parties. We may share your information in the following circumstances:
- Service Providers: With trusted partners who assist in operating our website and conducting business, provided they agree to maintain confidentiality.
- Tour Operations: With accommodation providers, activity operators, and transportation partners as necessary to fulfill your booking.
- Legal Requirements: When required by law or to protect our rights, safety, or property.
Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.
Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Inquiry data is typically retained for three years following the last interaction.
Your Rights
Depending on your location, you may have the following rights regarding your personal information:
- Access to the personal information we hold about you
- Correction of inaccurate or incomplete information
- Deletion of your personal information in certain circumstances
- Restriction or objection to certain processing activities
- Data portability where applicable
- Withdrawal of consent where processing is based on consent
To exercise these rights, please contact us using the information provided below.
International Transfers
Your information may be transferred to and maintained on servers located outside your province, territory, or country where data protection laws may differ. By providing information to us, you consent to such transfers.
Children's Privacy
Our website is not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the updated policy on our website with a revised date. Your continued use of our services after changes become effective constitutes acceptance of the revised policy.
Contact Us
If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:
Isle-roam
1867 Barrington Street, Suite 204
Halifax, Nova Scotia B3J 3K8
Canada
Email: [email protected]