GDPR Compliance
Information for visitors from the European Economic Area
Last Updated: October 2026
Our Commitment to GDPR
Isle-roam is committed to complying with the General Data Protection Regulation (GDPR) for visitors and customers from the European Union and European Economic Area. This page provides specific information about how we handle personal data in accordance with GDPR requirements.
Data Controller
Isle-roam acts as the data controller for personal information collected through our website. Our contact details are:
Isle-roam
1867 Barrington Street, Suite 204
Halifax, Nova Scotia B3J 3K8
Canada
Email: [email protected]
Legal Basis for Processing
We process personal data under the following legal bases as defined by GDPR:
- Consent: When you voluntarily submit your information through our contact forms or sign up for communications.
- Contract: When processing is necessary to fulfill a booking request or provide requested services.
- Legitimate Interests: For website analytics and improving our services, where this does not override your rights and freedoms.
- Legal Obligation: When required to comply with applicable laws.
Your Rights Under GDPR
If you are located in the EU or EEA, you have the following rights regarding your personal data:
Right of Access
You have the right to request a copy of the personal data we hold about you. We will provide this information within 30 days of receiving your verified request.
Right to Rectification
You have the right to request that we correct any inaccurate personal data or complete any incomplete data we hold about you.
Right to Erasure
You have the right to request deletion of your personal data in certain circumstances, including when the data is no longer necessary for the purposes for which it was collected.
Right to Restrict Processing
You have the right to request that we limit the processing of your personal data in certain circumstances, such as when you contest the accuracy of the data.
Right to Data Portability
You have the right to receive your personal data in a structured, commonly used, machine-readable format and to transmit that data to another controller.
Right to Object
You have the right to object to processing of your personal data for direct marketing purposes or when processing is based on legitimate interests.
Right to Withdraw Consent
Where processing is based on consent, you have the right to withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing that occurred before withdrawal.
Exercising Your Rights
To exercise any of these rights, please contact us at [email protected] with your request. We may need to verify your identity before processing your request. We will respond to all legitimate requests within 30 days.
International Data Transfers
As Isle-roam is based in Canada, your personal data may be transferred to and processed in Canada. Canada has been recognized by the European Commission as providing an adequate level of data protection. We also implement appropriate safeguards for any transfers to ensure your data is protected.
Data Retention
We retain personal data only as long as necessary for the purposes outlined in our Privacy Policy. For EU residents, we apply the following retention periods:
- Inquiry data: 3 years from last contact
- Booking records: 7 years for legal and accounting purposes
- Marketing preferences: Until consent is withdrawn
- Website analytics: Anonymized after 26 months
Data Protection Officer
For inquiries related to GDPR compliance or to exercise your rights, please contact our privacy team at [email protected].
Complaints
If you believe your data protection rights have been violated, you have the right to lodge a complaint with your local supervisory authority. However, we encourage you to contact us first so we can address your concerns directly.
Updates to This Information
We may update this GDPR compliance information periodically. Significant changes will be communicated through our website. We encourage you to review this page regularly.